row 24, they found a man sleeping in them. The flight was half-full and had multiple empty rows so they decided to move up to the 21st row, not waking the man. “We were simply in an economy row a few rows above our economy seat,” they said. The attendant told the pair they had to return to their seats and finally they were removed from the flight even if they asked to be upgraded. United Airlines said in a statement that the couple repeatedly tried to sit in the “economy plus” seats. But possibly it was another case with unhappy customers. “The way United Airlines handled this was really absurd,” Hohl said. After another incident, United Airlines just announced changing a company policy and will no longer allow crew members to displace customers already onboard an airplane. United spokeswoman transmitted that the change is an initial step in a review of policies.