Former 911 operator in Texas arrested for irresponsible behavior at work


From October 2015 to March 2016 she disconnected thousands calls to 911, some of them very important. She even told to one caller “Ain’t nobody got time for this. For real.” Supervisors became suspicious when they noticed that her logs contained “an abnormally high amount of ‘short calls,’ with a duration of less than 20 seconds.” The Houston Police Department started investigating the situation in April 2016. The managers at the emergency center “presented documentation showing that Crenshanda Williams (…) had intentionally hung up on citizens requesting emergency services.” Between others, she hung up on a man who called to report a robbery and in progress, when a store owner was fatally shot. In other situation, the operator refused discussion with a man who called after his wife lost consciousness due to a blood clot. Crenshanda Williams is due to appear in court next week and she was released on $2,000 bond. She was charged with interference with an emergency telephone call, which is a misdemeanor.


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