The plaintiffs are demanding Niantic compensate them for travel to the festival, which was a disaster and disappointed them. They are motivated to take action because several thousands people at the festival found they were unable to play the game at all during the event. Attendees were offered a refund on the $20 tickets and $100 of in-game currency. However many players spent a significant amount of money to get there and now they want the money back and possibly a compensation for their time.
Many shared stories of how important the game was to them. “Technical issues with our game software caused client crashes and interfered with gameplay for some users. The gameplay issue was resolved with a server configuration change and the crashes were also addressed for many but not all users. A more protracted problem was caused by oversaturation of the mobile data networks of some network providers. This caused many attendees to be unable to access Pokémon GO or other Internet services. Network congestion also led to a login issue which affected some users able to access the Internet,” Niantic explained on the blog. They also promised this was a “lesson earned” for the upcoming real-world events planned for later this summer in Yokohama, Japan and across Europe.