Chaotic scenes involved people on airports London Gatwick, Heathrow, Edinburgh and Newcastle in the UK, and Chicago O’Hare International Airport, San Francisco, San Diego, Las Vegas, Phoenix, Atlanta and Seattle in the US but also in the Bahamas, Mexico City, Amsterdam, Toronto, Berlin, Vienna, Rome and Durban, South Africa. Tens of thousand passengers suffered. for many hours. Airline employees had to manually process passengers at airports.
“We would encourage customers to check in online before they reach the airport. We are sorry for the delay to their journeys ” British airways said in a statement. Options for changing booking were provided. The company also announced payment of “relevant compensation for delayed or cancelled flight” depending on the length of the delay, respecting EU regulations.