How much abusive behavior can have a “disruptive passenger” on a flight ? Chloe Haines, 25, of Maidenhead in Berkshire has been accused by British operator Jet2 of a "catalog of aggressive, abusive and dangerous behavior," including "attempting to open the aircraft doors," during a flight from London Stansted Airport to Dalaman in southwest Turkey.
This was very serious and the crew had to restrain Haines with the help of customers. She started screaming “get off me, I’m going to kill everyone”.’After such on board events, the aircraft was diverted back to London Stansted, escorted by two Royal Air Force (RAF) jets. "Miss Haines' behavior was one of the most serious cases of disruptive passenger behavior that we have experienced," said Steve Heapy, CEO of Jet2, in a statement.
She was billed for £85,000 ($105,000) and permanently banned from the airline. The cost of the bill reflects the cost incurred by the airline for the incident. The woman was arrested on suspicion of common assault, criminal damage and endangering an aircraft. "She must now face up to the consequences of her actions, and we will vigorously pursue to recover the costs that we incurred as a result of this divert, as we do with all disruptive passengers," Steve Heapy said. The woman was released on bail.