Susan Allen, director of customer solutions at RBS Group, told to journalists:
“We put all our focus on getting it fixed and we now start the detailed work on what went wrong. We understand the impact on our customers. (…) If anybody is out of pocket, then we have made a commitment that we will make sure that everybody is put back in the right position.”
However this is at least the third time in the last 18 months this has happened,
RBS boss Ross McEwan finally admitted that it had failed to invest properly in IT systems for decades and possibly this is a consequence.
Following the technical problems, the security specialist firm Check Point today warned customers to watch out for phishing emails which appear to have been sent by their bank.
