In fact, the recalled units weren’t “secured enough based on a design failure. 34 of Samsung’s top-loading models that were sold from March 2011 to November 2016 are affected. “Samsung is moving quickly to offer safe and easy choices to consumers impacted by the recall. Our priority is to minimize any safety risk and address the conditions that lead to the rare instance when the top of the washer unexpectedly separates from the unit,” Samsung said in a statement. The company will offer a free, in-home repair, or even a full refund for those who bought the machine within the past 30 days.
CPSC recommends customers to use the recalled washing machines with precaution, with cycles with lower spin speeds for bulky items, until repair. Samsung said the issue didn’t affect washer models sold outside North America.