Samsung Electronics said in a statement it was working to recover the device and to understand the cause. ““We are working with the authorities and Southwest now to recover the device and confirm the cause. Until we are able to retrieve the device, we cannot confirm that this incident involves the new Note 7,” the South Korean company affirmed. The U.S. Consumer Product Safety Commission (CPSC) is in touch with the Federal Aviation Administration (FAA) after the incident. This occurred after Samsung suspended sales of the oversized device and recalled 2.5 million units worldwide last month and 60 per cent of US consumers had swapped their devices for replacements. The new fact has struck a blow to the reputation of the South Korean electronics giant, the world’s largest smartphone maker.