Ismail Yoon, President of Samsung Gulf Electronics, said: “Samsung is taking a proactive approach to address customer needs around the Note7.” Samsung decided to recall and exchange the sold devices. costs Samsung even plans to deactivate devices that are not returned after September 30th..The company announced it will begin shipping out replacement Note 7’s starting on September 19th. The package will include a brand-new Note 7, the new version of the Samsung Gear VR, and a prepaid package to send the defective device back so customers won’t have to pay for shipping. More, the company will give a $25 gift card, in-store credit, or bill credit from customer’s carrier. The Note 7 bad story affected the Samsung company. Only on Friday, last week, they had a 3.9 percents decline in shares.
