The feature makes it possible for people who are not friends to message each other but often, the messages end up in a folder marked ‘Other’ that most people don’t know how to look for. When the Clayton police were asked to comment on the incident, they said they had tried conventional ways to reach her but they were unfruitful. They said investigations were been carried out to determine why the message was sent using a personal account rather than the officially. On valentines say, the family got in touch with the police when the daughter of the deceased received a similar message. Anna says the police claim it’s the best they could do but she is not certain about that.